Securus Technology Login: A Guide For Inmates

by Alex Braham 46 views

Hey guys! Navigating the world of inmate communication can feel like a maze, right? One of the major players in this space is Securus Technologies, offering a range of services designed to keep inmates connected with their loved ones. If you're looking for information on the Securus Technology login process, you've landed in the right spot! This guide is designed to walk you through everything you need to know, from initial setup to troubleshooting common issues. We will also explore the different services Securus provides, making it easier for you to stay in touch. So, buckle up, and let's dive into the details.

Understanding Securus Technologies and Its Services

First things first, what exactly is Securus Technologies? Well, it's a major provider of communication solutions for correctional facilities. They offer a variety of services, including phone calls, video visitation, email, and even media tablets. These tools help bridge the gap between inmates and their families and friends. Securus aims to make it easier for those incarcerated to maintain contact with the outside world, which is super important for their well-being and eventual reintegration into society.

The services Securus offers are pretty diverse. Here's a quick rundown:

  • Phone Calls: This is arguably their most popular service. Inmates can make both local and long-distance calls to approved contacts. These calls are typically recorded and monitored for security purposes. The cost of these calls varies depending on the facility and the location of the call.
  • Video Visitation: This service allows inmates to have face-to-face video calls with their loved ones. This can be a game-changer, especially for those who live far away. Scheduling and availability of video visits depend on the specific facility's rules.
  • Email (via tablets or kiosks): Securus provides email services, often accessed through tablets or kiosks within the facility. This allows for written communication with approved contacts. It's a great alternative to traditional mail, offering a quicker and often more convenient way to send messages.
  • Media Tablets: Some facilities offer media tablets that provide access to entertainment, educational content, and communication tools. Inmates can use these tablets for video calls, email, and to listen to music or watch movies (depending on the facility’s offerings). This can be a huge boost to the quality of life within the correctional setting.
  • Other Services: Securus might also offer other services like sending photos and creating electronic greeting cards. Availability of these services depends on the specific correctional facility.

Now that you have a basic understanding of what Securus does, let’s get into the nitty-gritty of the login process.

How to Login to Securus Technologies: Step-by-Step Guide

Okay, so you're ready to get logged in? Here's how it generally works. Keep in mind that the exact steps might vary slightly depending on the specific facility. But this should give you a good idea of what to expect.

For Inmates:

  1. Obtain your PIN: The first thing you'll need is a PIN (Personal Identification Number). This PIN is typically provided by the correctional facility. It's your key to accessing the Securus services. Keep it safe and secure.
  2. Access the phone or kiosk: Inmates usually access Securus services through phones or kiosks located within the facility. These devices are usually easy to spot.
  3. Enter your PIN: When prompted, enter your PIN. This authenticates your identity and allows you to access the services.
  4. Select the Service: Choose the service you want to use, such as making a phone call, sending an email, or scheduling a video visit. The options available depend on the services offered by the facility.
  5. Follow the prompts: Each service will have its own prompts and instructions. For example, to make a phone call, you'll likely need to enter the phone number you want to call. Follow the on-screen instructions carefully.
  6. Manage your Account: Some facilities allow inmates to manage their account preferences, such as updating contact information or viewing call history. Explore the options available to you.

For Loved Ones (Setting up an Account):

  1. Visit the Securus Website: The primary way to manage your account and communicate with an inmate is through the Securus Technologies website. Head over to their official website to get started. Be careful to use the official site to avoid any scams.
  2. Create an Account: If you don't already have an account, you'll need to create one. You’ll usually need to provide your personal information, including your name, address, email, and phone number. This information helps verify your identity.
  3. Add Funds: You’ll likely need to add funds to your account to pay for calls, video visits, and other services. Securus usually offers several payment options, like credit/debit cards, prepaid cards, or setting up a billing account. Read the terms and conditions carefully regarding refunds.
  4. Add the Inmate to Your Contacts: You'll need to add the inmate as a contact to your account. This usually involves providing the inmate's full name, facility location, and their unique inmate ID or number (provided by the facility).
  5. Schedule or Receive Communication: From your account, you can typically schedule video visits, send emails (if the facility supports it), and manage your communication preferences. Always check the facility's specific rules and guidelines.
  6. Use the Securus Mobile App: Securus also provides a mobile app, which can make it easier to manage your account on the go. You can download the app from the App Store or Google Play store.

Remember to review the facility's specific rules regarding communication. It's crucial to follow these guidelines to avoid any issues with your account or the inmate's access to services. And always double-check the rates and fees associated with each service, as these can vary.

Troubleshooting Common Securus Login Issues

Even with the best technology, sometimes things go wrong, right? Here’s a look at some common issues and how to resolve them:

  • Forgotten PIN: If you're an inmate and you've forgotten your PIN, you'll need to contact the correctional facility for assistance. They can usually reset your PIN or provide you with a new one.
  • Account Lockout: If you or the inmate enter the wrong PIN or password too many times, your account might be locked. Contact Securus customer service or the facility to unlock your account.
  • Technical Difficulties: Sometimes, there might be technical issues with the phones, kiosks, or video visitation systems. If you encounter problems, try restarting the device or contacting Securus customer service for help.
  • Inability to Connect: If you're having trouble connecting to a video visit or making a phone call, check your internet connection (for video visits) and ensure the inmate is available. If the problem persists, contact Securus customer service.
  • Payment Issues: Problems with payments can also occur. Ensure that your payment information is up-to-date and that you have sufficient funds in your account. If the problem persists, contact Securus customer service or your bank.
  • Unauthorized Charges: If you notice any unauthorized charges on your account, contact Securus immediately and report the issue. They can investigate the charges and take appropriate action.

Tips for Troubleshooting:

  • Check the Help Section: Securus's website usually has a comprehensive help section with FAQs and troubleshooting guides. Check there first for solutions to common problems.
  • Contact Customer Service: If you can't find a solution online, contact Securus customer service. They can provide personalized assistance and help resolve any issues you're facing.
  • Contact the Facility: In some cases, the correctional facility may be able to help resolve issues, especially those related to the inmate's account or access to services.
  • Document Everything: Keep records of any communication with Securus customer service or the facility, including the date, time, and details of the issue. This documentation can be helpful if you need to escalate the problem.

Frequently Asked Questions about Securus Login and Services

Okay, let's address some of the most common questions people have about Securus Technologies and its login process:

  • How do I find an inmate’s ID? The inmate's ID is usually provided by the correctional facility. You’ll need this ID to add them to your contacts. You can often find this information on the facility’s website or by contacting the facility directly. Remember, this ID is critical for establishing communication.
  • How much do Securus calls cost? The cost of calls varies depending on the facility, the location of the call (local or long-distance), and the time of day. Check the rates with the specific facility or on the Securus website when you add funds.
  • How can I schedule a video visit? You can usually schedule video visits through your Securus account on their website or mobile app. Select the inmate, choose a date and time, and follow the prompts. Availability depends on the facility’s schedule.
  • Are Securus calls recorded? Yes, most Securus calls are recorded and monitored for security purposes. Inmates are usually notified that their calls are subject to monitoring.
  • Can I get a refund for unused funds? Refund policies vary. Review Securus’s terms and conditions or contact customer service for information about refunds.
  • What if I have issues with a video visit? First, make sure your internet connection is stable. If you're still having problems, contact Securus customer service. Sometimes, the inmate's facility may also have technical issues you will need to address.
  • How do I add money to an inmate's account? You typically add funds to your own account, and then you can use that money to pay for calls and other services for the inmate. Use a credit/debit card, or other payment options that Securus provides, depending on your facility's requirements.
  • What happens if I forget my password? You can usually reset your password through the Securus website. Click the